Return Policy

You can return or exchange purchases from The Cheshire Horse by mail or at our retail store in Swanzey, NH. Returns made by mail should be sent to the following address:

The Cheshire Horse
Attn: Returns
8 Whittemore Farm Road
Swanzey, NH 03446

  • Please include proof of purchase and a completed Return Form.
  • Full refunds will be granted on purchase prices of items returned within 30 days of receipt if returned in like-new condition with original tags and packaging.
  • Any item returned without the protection of a shipping envelope or box with appropriate packaging material will be subjected to a damaged item fee.
  • Please return your items via a trackable, insured shipping method. The Cheshire Horse is not responsible for packages lost in transit without proof of tracking.
  • Return shipping will not be refunded unless an item is defective or has been shipped to the customer in error.
  • Shipping fees paid by the customer at the time of checkout for expedited or international shipping services will not be refunded.
  • The Cheshire Horse is committed to customer satisfaction. If you receive a new item that is defective, or if we made an error in shipping your item, please contact us at 877-358-3001.

Damaged Items

If anything is damaged in your order, please save the box and all the packing material as well as the item. Notify us immediately at 877-358-3001 so we can instruct you on the proper method of handling the damaged merchandise. Please do not return the damaged merchandise to us before contacting us.

Special Orders

Please note that special orders are non-refundable and subject to the manufacturer's restocking fees.

Our Stores

Keene Store

8 Whittemore Farm Rd, Swanzey, NH
603.358-3001 | info@cheshirehorse.com

More about our Swanzey, NH Store:
Go To Swanzey, NH Store Page

Store News and Events:

Holiday Sale

Shop the sale for storewide savings, free gift wrapping, door prizes, and festive fun. Holiday savings will be available online as well. Get your Christmas shopping done early this year!

Saratoga Store

402 Geyser Rd, Saratoga Springs, NY
518.584.5566 | saratoga@cheshirehorse.com

More about our Saratoga Springs, NY, Store:
Go To Saratoga Springs, NY Store Page

Store News and Events:

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Recent Blog Posts

11/24/2014
Gift Guide
It’s here! The Cheshire Horse Gift Guide will help you find the perfect gifts this holiday season. We have gifts to fit every budget and interest, including unique equine gifts, stocking stuffers, gifts for pet lovers, and gifts for farm friends. Shop now:               Our In-Store Holiday Sale Starts Friday Get […]
11/17/2014
Equine Affaire 2014 Recap
The Cheshire Horse had another successful year at the Equine Affaire! This year, we were represented by four different booths in the Better Living Center: Cosequin, Andis, Shapley’s, and Omega Fields. We were lucky to have Pat Parelli as a guest in our booth with Omega Fields on Saturday. We also sponsored Arabian stallion Shiraz […]
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