Return Policy

You can return or exchange purchases from The Cheshire Horse by mail or at our retail store in Swanzey, NH. Returns made by mail should be sent to the following address:

The Cheshire Horse
Attn: Returns
8 Whittemore Farm Road
Swanzey, NH 03446

  • Please include proof of purchase and a completed Return Form.
  • Full refunds will be granted on purchase prices of items returned within 30 days of receipt if returned in like-new condition with original tags and packaging.
  • Any item returned without the protection of a shipping envelope or box with appropriate packaging material will be subjected to a damaged item fee.
  • Please return your items via a trackable, insured shipping method. The Cheshire Horse is not responsible for packages lost in transit without proof of tracking.
  • Return shipping will not be refunded unless an item is defective or has been shipped to the customer in error.
  • Shipping fees paid by the customer at the time of checkout for expedited or international shipping services will not be refunded.
  • The Cheshire Horse is committed to customer satisfaction. If you receive a new item that is defective, or if we made an error in shipping your item, please contact us at 877-358-3001.

Damaged Items

If anything is damaged in your order, please save the box and all the packing material as well as the item. Notify us immediately at 877-358-3001 so we can instruct you on the proper method of handling the damaged merchandise. Please do not return the damaged merchandise to us before contacting us.

Special Orders

Please note that special orders are non-refundable and subject to the manufacturer's restocking fees.

Our Stores

Keene Store

8 Whittemore Farm Rd, Swanzey, NH
603.358-3001 | info@cheshirehorse.com

More about our Swanzey, NH Store:
Go To Swanzey, NH Store Page

Store News and Events:

Chick Days

Chicks will begin arriving on March 19th and will be available weekly through June. Order yours now:
Chick Order Form
Poultry & Water Fowl Order Form

Just Joints Week

Take advantage of our lowest prices of the year for joint care products!

Myler Bit Seminar

Myler Bit Seminar

This is your chance to work with Dale Myler himself and figure out the best bit for both you and your horse.

Saratoga Store

402 Geyser Rd, Saratoga Springs, NY
518.584.5566 | saratoga@cheshirehorse.com

More about our Saratoga Springs, NY, Store:
Go To Saratoga Springs, NY Store Page

Store News and Events:

Visit us on Facebook for updates on store news and events.

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Recent Blog Posts

3/20/2015
Chick Days Kickoff Event April 4th
Join us for our Chick Days Kickoff Event on Saturday, April 4th! Product experts will be available throughout the day to help you start your first flock or maintain your beloved birds. Search for Easter eggs hidden throughout the store for candy and prizes! Chicks are fun for the entire family, so bring along the […]
3/4/2015
Raising Backyard Chickens
If you’ve ever had truly fresh eggs — that is, eggs that were laid that morning — you know you can taste the difference. They taste better and are more nutritious than store-bought eggs. In addition, if the eggs come from your own backyard chickens, you also know exactly what went into that omelet you’re […]
Read More Recent Blog Posts
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