Return Policy

You can return or exchange purchases from The Cheshire Horse by mail or at our retail store in Swanzey, NH. Returns made by mail should be sent to the following address:

The Cheshire Horse
Attn: Returns
8 Whittemore Farm Road
Swanzey, NH 03446

  • Please include proof of purchase and a completed Return Form.
  • Full refunds will be granted on purchase prices of items returned within 30 days of receipt if returned in like-new condition with original tags and packaging.
  • Any item returned without the protection of a shipping envelope or box with appropriate packaging material will be subjected to a damaged item fee.
  • Please return your items via a trackable, insured shipping method. The Cheshire Horse is not responsible for packages lost in transit without proof of tracking.
  • Return shipping will not be refunded unless an item is defective or has been shipped to the customer in error.
  • Shipping fees paid by the customer at the time of checkout for expedited or international shipping services will not be refunded.
  • The Cheshire Horse is committed to customer satisfaction. If you receive a new item that is defective, or if we made an error in shipping your item, please contact us at 877-358-3001.

Damaged Items

If anything is damaged in your order, please save the box and all the packing material as well as the item. Notify us immediately at 877-358-3001 so we can instruct you on the proper method of handling the damaged merchandise. Please do not return the damaged merchandise to us before contacting us.

Special Orders

Please note that special orders are non-refundable and subject to the manufacturer's restocking fees.

Our Stores

Keene Store

8 Whittemore Farm Rd, Swanzey, NH
603.358-3001 | info@cheshirehorse.com

More about our Swanzey, NH Store:
Go To Swanzey, NH Store Page

Store News and Events:

Chick Season

Chicks are arriving weekly through June. Order yours now:
Chick Order Form
Poultry & Water Fowl Order Form

Myler Bit Seminar

Myler Bit Seminar

This is your chance to work with Dale Myler himself and figure out the best bit for both you and your horse.

Horse Owners Workshop

Join us for a fun and informative evening event for horse owners with prizes, coupons, and refreshments.

Saratoga Store

402 Geyser Rd, Saratoga Springs, NY
518.584.5566 | saratoga@cheshirehorse.com

More about our Saratoga Springs, NY, Store:
Go To Saratoga Springs, NY Store Page

Store News and Events:

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Recent Blog Posts

4/16/2015
Horse Owners Workshop April 30
You’re Invited to our Horse Owners Workshop! WHAT: A fun and informative evening event for horse owners with prizes, coupons, and refreshments WHERE: Best Western Hotel in Keene, 401 Winchester Street, Route 10 South WHEN: Thursday, April 30 6:30pm Registration 7:00pm Equine Gastric Ulcer Syndrome with Katy Raynor, DVM, New England Equine Medical & Surgical […]
4/13/2015
Myler Bit Clinic April 18
Your bit is one of the most important pieces of tack for communicating with your horse. This is your chance to work with Dale Myler himself and figure out the best bit for both you and your horse – for free! Refreshments will be provided. Dale Myler started designing bits over 20 years ago along […]
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