At the Cheshire Horse we want to make your shopping experience as easy as possible. If you cannot find what you are looking for or need any assistance please call us at 1-877-358-3001.

Want to order by phone?
You can place your order over the phone by calling 1-877-358-3001 or (603)-358-3001. Call us to place an order any time during the hours Monday through Friday 8:30 a.m. to 6:00 p.m., Saturday 9:00 a.m. to 5:00 p.m., and Sunday 11:00 a.m. to 4:00 p.m.

Special Orders?
Can't find what you are looking for on our website? Chances are we might have it in our stores. Please call us at 1-877-358-3001 or fill out our Special Order Request Form. Please note that special orders are non-refundable and subject to the manufacturer's restocking fees.

Need to return an item?
We guarantee your satisfaction with your purchase. It you need to make a return please send your package to:

The Cheshire Horse
Attn: Returns
8 Whittemore Farm Rd
Swanzey, NH 03446

We cannot accept COD. Please send your package with your receipt inside indicating which item you are returning.

You can also bring your return to our Keene location during our normal hours of operation. If you have a receipt we can issue you a full refund, without a receipt we will issue you a store credit. For more information see our return policy here.

Order arrived damaged?
If anything is damaged in your order, please save the box and all the packing material as well as the item. Notify us immediately at 1-877-358-3001 so we can instruct you on the proper method of handling the damaged merchandise. DO NOT return the merchandise to us before contacting us.

Considering purchasing a saddle?
Be sure to look at our Saddle Trial Policy

Have a question about back-orders?
We try to make sure we have all our products instock; however, we do occasionally run out of stock on an item. If this is the case with your order, you will receive a back-order notice within 24 hours of placing your order. We will ship you the rest of your order as normal and will not charge your card for the back-ordered items. You will only be charged shipping once. Your back-order will ship out as soon as it arrives in stock. You can cancel an item on back-order at any time by calling us at 1-877-358-3001 or e-mail us at orders@cheshirehorse.com

Internet Price Policy
Prices listed on this website are independant of those that are set in our retail stores. We try to keep our pricing the same on most items but due to local markets and variations in shipping, occasionally prices in our stores will differ from those seen on this website. Please visit our retail store page and contact our stores directly to obtain a quote for in-store prices.